FAQs

Account:
 
Do I need an account to place an order?
No, you can choose to checkout as a guest. However, it is much easier to arrange return of goods if you have an account.  Other benefits of signing up to a Woodlikes account include order tracking, review past orders, save address details, and manage email preferences.
 
I have forgotten my password?
If you have forgotten your password, just click on 'forgotten your password' on the log in screen and follow the instructions.
 
Deliveries:
 
Where do you deliver?
We deliver throughout London and the Home Counties.  For any other addresses on the UK mainland we can deliver via a dedicated carrier. If you live abroad we can arrange for your products to be shipped. Please contact us to arrange a quote.
 
How soon can you deliver?
Delivery on all our collection pieces can be arranged in 2- 3 days in areas within easy reach of the M25.
Delivery on bespoke items will depend on current lead times, which will be advised upon purchase. 
 
Do you deliver on weekends?
We are able to offer a Saturday delivery service with a surcharge to our weekday delivery rate. Please contact us to find out more about arranging a Saturday delivery. 
 
Is there one standard delivery charge? 
We provide free delivery with the M25 London. Our delivery charge is calculated according to a number of factors including location, number of items purchased, floor level and accessibility. The price will vary depending on your situation and order volume, therefore please consult us to find out what charges will be applicable to your order.
 
Payments:
 
What payment methods do you accept?
You can pay by cash, cheque, credit/debit card or via bank transfer.
We accept all major cards including American Express. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply.
 
How do I pay?
Commercial clients: Please contact us to discuss.
Private/residential clients: For private clients we require payment in full on stock items. On made-to-order items we require a 50% deposit, with the balance payable on completion of your product. Once the balance is received our delivery team will contact you to arrange delivery.
Please note we are only able to arrange delivery once cleared funds have been received in our account.
 
Access:
  
What if access to my property is a problem?
Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site.
 
Do you also offer access checks?
Yes. Where access might present an issue we are able to send a member of our team out to perform access checks prior to delivery. Contact us today to find out more about this service.
 
Lighting & accessories: 
 
Do you make items not in your catalogue?
Yes. We offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact us, we will be happy to assist or view the section «Interiors» of the website.
 
Could you made a lighting lamp with EU plug?
Yes, we can fix any plug for any items. Call 07763501360 or make an online enquiry to find out more information.
 
Do you offer a repair service?
Yes. We provide a full repair service. Contact us for more information
 
Lead time:
 
How long does it take to make your bespoke items?
For Bespoke items we offer an industry-leading product lead time of approximately 4-8 weeks from receipt of a 50% deposit, the fabrics, signed off client drawings where applicable.
At an additional cost we also offer an express delivery service. Please contact us to discuss your requirements. 
 
Materials:
 
Can I supply my own fabric,or other material?
Yes we are more than happy if you provide your own fabric. We are also more than happy to answer at any specific request.
 
Do I have to confirm my fabric choice when I place the order?
Yes, in order to guarantee delivery times you will need to confirm your fabric choice as soon as possible after placing your order. 
 
Can we choose the finishes?
Yes a variety of options are available. Please contact us for more information.

Can we choose the type of bulb?
Yes, you are able to choose the type of bulb but most of our product are made with LED.
 
Storage:
 
Can you store the items for me?
Yes, we are able to store the items for you.