Store policy

Order confirmation 

Final checks and processing of deposit payment and agreement on the timelines of the project. we confirm all the details and shipping/delivery address with you before. Please make sure to check your email (including junk folders) after your purchase and look out for updates on your delivery.

Privacy

All the shipping details and information that we receive from you remains confidential. No one else has any access to your email or information.The money transferred through our website is secured and we do not hold any access to your account details or means of payment at any time. Also,we accept payment by check or bank transfer.Please contact us.

Pricing

Prices offered for Lighting and accessories by Woodlikes may change at anytime. We does not provide price protection or refunds in the event of a price reduction or promotional offering.

Documents

Woodlikes products always ship/deliver with safety, handling and care instructions to ensure you are able to operate, maintain and care for your purchase in the best way possible. Please take time to read them carefully for your safety and peace of mind.

Packaging

Great care is taken when packing your purchase, we want your new item to arrive in the same excellent condition it leaves our workshop. In an effort to conserve the environment Woodlikes uses packaging materials that are reused, repurposed and reusable, we hope that little changes = A BIG Difference!

Delivery

Delivery is included on items within the UK, which do not exceed dimensions of Lx1.5m W.65m and weight less than 20 kg. Items outside of these parameters may be subject to additional charges where applicable. Locations which are outside of the UK and standard courier delivery areas may be subject to longer delivery times and or additional charges.

Shipping

We ship across Europe, however, if you have any special shipping requests please contact us via email with any questions and we will try our best to get your item to wherever you need it to be.

Product Colours and materials

It is both natural and inevitable for there to be differences in colour and finish between product photography and the actual product.
Here at Woodlikes we do our best to imitate daylight in terms of intensity, evenness and colour when we photograph our products. How the products look is influenced not only by our photography, but also by what you use to view them. The type of screen, its settings and even the application and operating system all have an impact on how images are rendered. We encourage you to exercise good judgement when choosing your items, please contact us if you have any concerns.

Warranty

All Woodlikes pieces are made using wood sourced from responsibly felled trees or reclamation timber yards. Some woods will mellow with age and exposure to sunlight, will slightly darken in time, which only adds to the natural beauty. When purchasing our furniture you are buying handmade, one of a kind piece where varying degrees of imperfections will be visible. This is very much intended when choosing the raw materials and makes each piece totally unique. Most of the wooden furniture may incorporate wood filling, splits, knots distress or marks, however every care is taken to ensure the item is built to last. Other materials such as Metal, Marble, Stone, Fabric ,Leather, Glass, Mirror are as well natural product.Here at Woodlikes we take great pride in designing and making high quality and unique products and offering our customers excellent customer service, we hope that you will be pleased with your purchase.

Refunds

All sales are final as each item is handmade and produced for you after you have placed an order, therefore we cannot cancel the order or issue a refund. If you are not 100% happy with your order we will do everything we can to make things right for you. Please exercise good judgment before placing your order and ask us any questions you may have. We will respond promptly.